Reference

How We Handle Your Information

We collect and protect the details you share when you open your account, deposit through bKash, Nagad or Rocket, and reach out to our support team. This policy walks through what we gather, why we need it, and how you control it.

Account registration dataPayment transaction logsDevice and session recordsSupport chat historyCookie preferences
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winbd27 How We Handle Your Information
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what information we hold, correct a mistake in your profile, or delete your account and remove your records, our support team can guide you through each step. Reach us by email, live chat or the help form inside your account dashboard.

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Email Support

Send your data request to our support email and include your registered mobile number or account username so we can verify your identity. We reply within two business days with the next steps or the information you asked for.

Live Chat

Open the chat bubble in the bottom corner of any page and tell the agent you have a privacy question. They can pull your account details, explain what we store, and start a deletion request right there in the chat window.

Account Help Form

Log in to your dashboard, go to the help section, and choose the privacy option in the dropdown. Describe what you need and we will email a response with instructions or a confirmation that your data has been updated or removed.

DATA SAFEGUARDS

How We Protect Your Privacy

We encrypt every bKash, Nagad and Rocket transaction, store passwords as salted hashes, and require two-factor codes for withdrawals so no one can access your wallet without your PIN. Our servers sit behind firewalls, and we audit access logs to catch unusual activity before it becomes a problem.

Encryption Standards

Every page connection runs over SSL so your login, deposit details and support messages travel encrypted. Payment forms never store your full bKash, Nagad or Rocket PIN; we pass a token to the wallet provider and they confirm the transaction on their secure server.

Cookie Management

We set a session cookie when you log in, a language cookie to remember your English preference, and analytics cookies to see which game categories draw the most traffic. You can reject analytics cookies in the banner or account settings; the session cookie stays active only while you are logged in.

Data Retention

Transaction logs stay on file for the period local financial rules demand, then we archive them offline. Account profiles remain active as long as you keep your account open; close it and we delete your email, mobile number and browsing history within thirty days, keeping only the transaction summary that regulations require.

Your Access Rights

You can request a JSON export of every piece of data we hold, ask us to fix an incorrect mobile number or email, or submit a deletion request that wipes your profile and browsing records. Email our support address with your account username and we will start the process the same day.

Privacy Policy FAQ

We ask for your email, mobile number, date of birth and a password. When you deposit via bKash, Nagad or Rocket we log the transaction reference and amount, but your wallet PIN stays with the payment provider and never reaches our server.

We share transaction identifiers with bKash, Nagad and Rocket to complete your deposits, and we send required reports to compliance partners when local law demands it. We never sell your email or mobile number to marketing lists or unrelated companies.

Your profile stays active as long as your account is open. Transaction records remain on file for the period financial regulations require in eligible regions, then we archive or delete them. Close your account and we remove your email, mobile and browsing history within thirty days.

Yes. Email our support team with your registered mobile number or account username and ask for a data export. We will send a JSON file or PDF summary listing your profile fields, transaction history, support tickets and cookie settings within two business days.

Log in to your dashboard, go to account settings, and choose the close-account option, or email support with a deletion request. We will verify your identity, then wipe your email, mobile number and browsing logs within thirty days, keeping only the transaction summary that regulations require.

We set a session cookie to keep you logged in, a language cookie for your English preference, and analytics cookies to track which game lobbies get the most visits. You can reject analytics cookies in the consent banner or account settings; session cookies stay active only while you browse.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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